Transformation is not a programme

...are working in new ways to make things better for your users (or customers) If you can't see these signs then you may be in the realm of hopeful thinking....
...are working in new ways to make things better for your users (or customers) If you can't see these signs then you may be in the realm of hopeful thinking....
...find stories about what we’ve done, our approach and our culture. We explain how we put the user at the heart of everything we do. And we showcase evidence-based work...
...different sectors collaborate to put the right technology in place. Like all user-centred services, it’s important to get feedback from users to keep improving the service. We’re proud of the...
...2:37 what exactly is our user centred design lab, and who’s involved? 12:20 what is service ownership and why is it a good thing? 13:33 the personal and professional impact...
...guests: describe what they do in digital and technology multidisciplinary teams and how their roles relate and overlap. Keisha a Senior User Researcher goes first. Then Courtney an Associate Product...
...School Services in Manchester. Last summer, we knew we’d be returning to offices in autumn. We could have chosen to wait and see how coming back into the office panned...
...power on a product delivery team? Content Designer Laura Croft and Lead User Researcher Simon Hurst, give us some fascinating insight about how the wiring in their brains helps them...
...9 principles Understand all users, their needs, behaviours and pain points Design accessibly from the start Follow Gestalt laws Reduce cognitive load (how much users have to think) Support and...
...If you’re short on time, fast forward to: 1:30 introduction to Clara and the equity graphic 2:57 the move from diversity and inclusion, to equity 4:55 what user centred design...
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