...on the year, here are a few: Service delivery – inside and out At the beginning of the pandemic, several people – and several whole teams – pivoted into new...
A year ago, I wrote a blog post saying that we were introducing a new ‘head of digital’ role at the Department for Education (DfE) to: work in the right...
...other's practice has been beneficial for all of us. The group’s impact The co-design group has a significant impact on DfE’s family hubs work. It has complemented our user research...
...(Department for Education), we use Figma as part of a collection of tools that help us to produce designs prototype user journeys develop content experiment with viable solutions through user...
...in taking part in future research Developing good rapport with external stakeholders and users Improving understanding of users and their communication and accessibility needs URs access gatekeepers via their department’s...
...beta service. They get a good understanding of users and their current challenges, before spending time designing change for the future. This could be radical policy change or creating new...
...face in the current system. From that, identify opportunities for digital transformation. Emerging themes From our work, we’ve identified key themes and within each theme, a set of user needs....
...to make end-to-end services that work well for the user and the best way of doing this is to work in multidisciplinary teams. Typically in these teams there's a rich...
...to understand their needs. We ran a survey with 200 employers, and held workshops and had conversations with over 100 colleagues across the DfE family. In addition to the user...
In DfE Digital, Data and Technology (DDaT) we’re looking for people to help us build excellent user-centred services. Our work supports people on the frontline working in schools, colleges, universities,...
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