Mental health awareness week at DfE Digital
...seemed really clear to me that I could stand up, be bold and say that I’ve struggled all my life." For James Reeve, he has found that often the best...
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How to name a service
...to monitor how users search for guidance related to transfers in public beta. That will inform us about the mental model of our users. Tell us what you think We...
How user insights helped us build a Teaching Jobs beta service
...nationally a simple interface that lets schools publish listings for free a machine-readable view of the same vacancy listings data: we are adopting open standards for vacancy publishing through the...
How our Manchester team made a difference in 2019
Posted by:
Jack Collier, Posted on:
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Categories:
Careers, culture, National retraining scheme, Service design, User-centred design
The end of the year is a good opportunity to draw breath and look back at what we’ve achieved so far. This has been a big year for the Manchester...
Better Together: Co-Designing with Local Authorities
Posted by:
Sarah Thew, Senior User Researcher, Pablo Benvenutto, Herfordshire Local Authority and Thomas Fowler, Dorset Local Authority, Posted on:
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Categories:
Content design, culture, design, digital inclusion, multidisciplinary teams, professions, research operations, Service design, strategy, user research
...understanding and relationships between DfE and local authority members. If you are considering setting up a co-design group, it is a long-term commitment that needs buy-in from your team. You...
Service mapping the Department for Education
...users better grasp how government is working for them as individuals. What we found Based on our research, we found we needed to look deeper into several areas, particularly: careers...
We're hiring
...and care sectors. Who we're looking for We're looking for talented and enthusiastic candidates who are excited by the challenge of designing user-centred policies and services that are responsive to...
Content design is so much more than words
Posted by:
Jen Staves, Head of Content Design, Posted on:
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Categories:
Content design, design, multidisciplinary teams
...public beta and live. The more content that’s part of your service, the earlier you need a content designer. Content design during the discovery phase The service manual says that...
What a service line is and why we mapped them in DfE
Posted by:
Magda Bober, User-centred design lab, Posted on:
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Categories:
service ownership, software and services
...to end to and from front to back to see which unnecessary steps we had to remove. These were the service for schools transferring to academies and the one that...
Meeting policy intent and user needs at the same time
Posted by:
Isabelle Andrews, product manager, Posted on:
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Categories:
product management, User-centred design
...there was no preconceived notion of what we may or may not build to address it. But things are never that simple. Like many product managers in government, my job...
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