In the Department for Education’s (DfE) digital, data and technology team (DDaT), we’ve identified a need for simpler guidance on internal buying (‘procurement’) processes. Our research has shown that this...
...be contacted for research. However, the fact that these people were interested in taking part, is an example of self-selection bias, so we didn’t rely solely on this method. We...
...children, their parents, the teachers and the school staff supporting them. This was a huge challenge for the DfE and especially for the user researchers. The work had to be...
...service manual A service manual is a source of information that helps people across government build better public services that meet the Service Standard. Service teams in DfE currently use...
...legacy technology like many other organisations. We know we have more to do than simply modernise our old technology, and raise standards for our new technology. It’s not that straight...
...job family understand what the others do. That can lead to issues with stereotyping professions. For example, I can safely say that: user research isn’t just talking to people content...
...broadcast content for larger groups versus more lean coffee style engagement in smaller groups) 2 Get a good external microphone for the presenter 3 Ensure your audience know what their...
...help adults and children reach their full potential we design and deliver brilliant services for them. Many of our users have an ongoing relationship with DfE that can last for...
...schools or skills. We'll aim to solve specific problems and journeys for users as well as doing what works for the department and the taxpayer. And most importantly, we know...
My name is Juliet Blomfield and I’m the content and communications manager for the data exchange project at the Department for Education (DfE). The data exchange project aims to: make...
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