How to name a service
...to monitor how users search for guidance related to transfers in public beta. That will inform us about the mental model of our users. Tell us what you think We...
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How user insights helped us build a Teaching Jobs beta service
...These evidenced needs became the basis of our vision for the service, which has the following central features: a simple search for jobseekers looking for teacher vacancy listings, locally and...
How our Manchester team made a difference in 2019
Posted by:
Jack Collier, Posted on:
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Categories:
Careers, culture, National retraining scheme, Service design, User-centred design
...(NRS) will help prepare adults for future changes to the economy, including those brought about by automation. The NRS will help people retrain into better jobs. One product we're developing...
Better Together: Co-Designing with Local Authorities
Posted by:
Sarah Thew, Senior User Researcher, Pablo Benvenutto, Herfordshire Local Authority and Thomas Fowler, Dorset Local Authority, Posted on:
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Categories:
Content design, culture, design, digital inclusion, multidisciplinary teams, professions, research operations, Service design, strategy, user research
...when setting up the group there would be challenges for DfE and local authority members. It's a new way of working for the team and understanding the challenges of each...
Service mapping the Department for Education
...users better grasp how government is working for them as individuals. What we found Based on our research, we found we needed to look deeper into several areas, particularly: careers...
We're hiring
...nurseries and social care. You can see all of our vacancies on Civil Service jobs. Search for Department for Education in the 'Organisation' field. Our work DfE DDaT is part...
Content design is so much more than words
Posted by:
Jen Staves, Head of Content Design, Posted on:
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Categories:
Content design, design, multidisciplinary teams
...our ability to meet user needs. Instead, work with us to develop a plan for how we can get there iteratively What suggestions do product professionals have for how content...
What a service line is and why we mapped them in DfE
Posted by:
Magda Bober, User-centred design lab, Posted on:
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Categories:
service ownership, software and services
...to end to and from front to back to see which unnecessary steps we had to remove. These were the service for schools transferring to academies and the one that...
Meeting policy intent and user needs at the same time
Posted by:
Isabelle Andrews, product manager, Posted on:
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Categories:
product management, User-centred design
...is to figure out how best to deliver a new or changing policy through a service so it’s useful and has value for citizens. Sometimes our job is about picking...
Podcast – Think digital, act human: some insight for people applying to be a senior civil servant
Posted by:
Adaobi Ifeachor, Product Manager, Posted on:
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Categories:
Careers, culture, podcast, recruitment
...top tips for those starting in a SCS role. So if you’re considering applying, this is a great episode for you. Let us know what you think. If you’re short...
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