Content workflow tips
...your process Consider these questions to streamline content creation: Who are the SMEs and contributors? How do SMEs prefer to communicate and provide feedback? How can you maximise individual expertise? ...
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Meeting policy intent and user needs at the same time
Posted by:
Isabelle Andrews, product manager, Posted on:
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Categories:
product management, User-centred design
...understood what we were here to do. Policy outcomes through the lens of user needs We adapted impact mapping to include 'value to users' before moving to 'deliverables'. We did...
Using agile methods to help parents choose the right school
...in 'pop-ups' (to give the data more meaning). Supporting information, such as confidence intervals, has also been simplified to make it easier to understand. Helping parents Agile results in services...
Work experience in the Department for Education
...perfect opportunity to gain a real insight into the life of work. and to interpret my skills into different activities. The Department for Education (DfE) was offered to students, and...
Working across teams to streamline services for learners
Posted by:
Future Systems Unit, Skills Journey Directorate, Posted on:
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Categories:
design, multidisciplinary teams, policy, software development, strategy
...offer. Initial user research from the Customer Experience & Design team highlighted that there was still more to do. We will continue to join up our digital domain to better...
Podcast: the first in our 'Think digital, act human' series
Posted by:
Emma Stace, Chief digital technology officer, Posted on:
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Categories:
culture, podcast, race, service ownership, strategy, User-centred design
...screen. Lots of people apply to work with us because they like what they read on this blog, but in the last year people have been less focused on blogging...
Useful tips from a user researcher on boosting collaboration
Posted by:
Costa Christou, Posted on:
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Categories:
Community of Practice, culture, professions, user research
...least one research session in a round. Posting a link in a channel to encourage team members to sign-up is not enough. As a user researcher, I need to try...
We're hiring a Director of Technology
Posted by:
Emma Stace, Chief digital technology officer, Posted on:
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Categories:
recruitment, software and services, technology
...within the education and care sectors We need to make our technology more effective in education and care. To get this right we have to change a lot of our...
Overcoming different ways of working to improve a public service
Posted by:
Frankie Roberto and Myles Jarvis, Posted on:
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Categories:
multidisciplinary teams, Service design, user research
...front. Digital people make decisions as they go along and then make changes in response to user research and behaviour. In this post I explain how we overcame ways of...
Mental health and the value of networks
...the last thing I expected. The menopause and mental health I was referred to a specialist but I kept thinking how I was too young to go through this. I...
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