Writing content at speed
...work. However, when time is a factor it can be better to invite views earlier, if only to confirm that you’re heading in the right direction. Be upfront about where...
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Our lesson planning alpha passed the updated service standard assessment
...our needs as a service team because we wanted to use experimental components from across the wider government design community to better meet our users’ needs. We had daily check-ins...
Digital education platforms and how they’re helping schools
Posted by:
Selena Brown, Posted on:
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Categories:
Major projects, Schools, software and services, User-centred design
...different sectors collaborate to put the right technology in place. Like all user-centred services, it’s important to get feedback from users to keep improving the service. We’re proud of the...
Desk Research in Discovery
Posted by:
Sarah Stewart, Senior Content Designer, Posted on:
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Categories:
Careers, Content design, multidisciplinary teams, research operations, Service design, technology, Uncategorized, user research
...me to: Understand the scope of the project Understand the users and their needs Understand the language users use Find any gaps in any existing content See how well any...
Making it easier for schools to choose supply teachers
Posted by:
Courtney Brightwell, head of insight and service design, Posted on:
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Categories:
design, Schools
...people in schools. The research told us that we should not underestimate the size of the challenge to get school staff to stop using one process and switch to another....
Setting our design community objectives
Posted by:
Jaskiran Kang, Head of Design, Posted on:
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Categories:
Community of Practice, interaction design, multidisciplinary teams
...focus on in the following 3-month period. We then self-organise into smaller working groups and begin mapping: the objective the tasks we need to do to complete the objective how...
Podcast - Think digital, act human: Black voices in digital and technology
Posted by:
Adaobi Ifeachor, Product Manager, Posted on:
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Categories:
culture, podcast, race, Service design, user research, User-centred design
...Allen explain the critical part they play in designing, building and running services. You’ll learn why they chose to join DfE, what work they’re currently up to, and how employers...
Breaking down the language barrier
Posted by:
Courtney Brightwell, head of insight and service design, Posted on:
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Categories:
Agile, design
...it was important for us all to be open about our styles and personalities–this would give us a better idea of how to work with each other, and how to...
Building relationships with gatekeepers to recruit participants
...with gatekeepers to align with their procedures Explain to gatekeepers what’s in it for the people you’re trying to reach Consider what’s in it for the gatekeepers and plan to...
We're working differently to meet users' needs
...are documents that explain to our team-mates things like how we like to work, in what environment, and how we prefer to receive feedback. This worked really well and was...
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