Service mapping the Department for Education
...research, we reviewed all the relevant policy documents, strategy and social research to get a balanced picture. It was a lot of work to do in 12 weeks! In parallel...
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Show the design culture
Posted by:
Jaskiran Kang, Head of Design, Posted on:
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Categories:
Careers, Community of Practice, culture, design
...had benefitted users, line managers and the wider DfE. Get in touch If you’d like to know more about our culture, our imperatives, how we work, or if you have...
Mental health awareness week at DfE Digital
...I have to live with it. That is why no matter how I’m feeling or what I’m going through, I try to be gentle and kind towards myself.” In a...
Podcast – Think digital, act human: neurodiversity is a superpower
Posted by:
Adaobi Ifeachor, Product Manager, Posted on:
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Categories:
Accessibility, culture, neurodiversity, podcast
...to flourish in their digital and technology roles. But it’s not always plain sailing – listen to them tell it like it is. They explain what ADHD, autism and dyslexia...
How to name a service
...Our first step was to understand what terms people were using to describe the service. We looked at Google Analytics to understand the common terms people were using to describe...
Building relationships with gatekeepers to recruit participants
...with gatekeepers to align with their procedures Explain to gatekeepers what’s in it for the people you’re trying to reach Consider what’s in it for the gatekeepers and plan to...
Making use of open source tools
...the theme to their instance of Moodle and even choose to build on top of it. We’re inviting any teams who are interested in using Moodle for their services to...
10 tips for doing hybrid meet-ups well
Posted by:
Alex Rippon, Posted on:
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Categories:
Community of Practice, culture, multidisciplinary teams
...community leads and heads of profession, on how to get the best out of these sessions. 1 Tailor the format and content to accommodate your audience’s needs (for example, more...
Overcoming different ways of working to improve a public service
Posted by:
Frankie Roberto and Myles Jarvis, Posted on:
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Categories:
multidisciplinary teams, Service design, user research
...service, we recently decided to tackle one of the biggest barriers facing people who wanted to train to be a teacher. This barrier was having to get 2 references before...
Useful tips from a user researcher on boosting collaboration
Posted by:
Costa Christou, Posted on:
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Categories:
Community of Practice, culture, professions, user research
...big difference For future playbacks, we could perhaps focus on the 'need to know' points. For example, promoting the playback as ‘the top 3 to 5 ‘need-to-know’ insights from this...
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