...you find will function as a good starting point for further research. It will also help you create a focus for hypothesis and questions to ask during user research. ...
...for anyone. I am incredibly grateful for the opportunity - I have gained so much from this, and it has motivated me to pursue a creative career and to be...
...is something we’re having lots of in the Department for Education (DfE) at the moment. In DfE we want to embrace change and uncertainty, to form an organisation that is...
...different. This shows why we need to test the service with real users rather than assume that what works well for schools will automatically work for colleges. Over the past...
...hours of presenting and questioning is daunting for the service team and it’s a long time for assessors to listen and absorb complex information. On the advice of one of...
...can be a daunting task for user researchers depending on their level of experience and the complexity of the project. To help with this, the Department for Education (DfE) user...
...content for specialists and explaining technical terms for non-specialists. Timeframes Agree on timeframes during project setup. Allow time for discussion to understand the requirements that will impact on time frames....
...help adults and children reach their full potential we design and deliver brilliant services for them. Many of our users have an ongoing relationship with DfE that can last for...
At the Department for Education (DfE), all designers working on service teams are required to work ‘in the open’. One way we do this is by sharing our design thinking...
...community leads and heads of profession, on how to get the best out of these sessions. 1 Tailor the format and content to accommodate your audience’s needs (for example, more...
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