...act on what they understand The standard incorporates our ways of working and best practise for user-centred design in government. It should not create any more work for content designers,...
...it’s clear there is a need for a product like this in other departments. As we work in the open, the code for the product is freely available to use...
...of social work practice, leading to better outcomes for the children and families we serve. On the SWIP digital team, we’re designing a digital service that will support the delivery...
...for Work and Pensions blog post, ‘A Design Sprint is a 5-day co-designed workshop, aimed at rapidly generating solutions to a business problem’. During the heatwave, our policy and commercial...
The Customer Experience and Design (CX&D) team have created a new pattern called 'Get to an answer'. It makes it easy for user-centred design teams in the Department for Education (DfE) to build content that guides users to relevant information by answering a short series of questions. Where this...
Picture this – you’re an aspiring teacher and you’ve been working hard on your application form. You’re busy, but organised and you want your application to be the best it...
...Understanding what it’s like for ethnic minority people on interview panels We are committed to diverse interview panels as a way of challenging affinity bias and to ensure diversity of...
...department. They also provide accessibility audits for our websites and digital services. These audits test a wide range of accessibility needs to support everybody. How we used the experience lab...
...pre-determined organisation cultures and communication channels, it can be difficult to know the best way to communicate with potential participants for research recruitment. How might we follow ethical user research recruitment protocol and best practice, appreciate the norms...
...teacher vacancies service was a promise in the government's election manifesto. We're looking at the best way to build a service that will be free for schools to list vacancies,...
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