Progressing through alpha: putting user needs first
...user needs To make sure we build services that are simple and intuitive, we have done a lot of user research. We have identified a number of user needs and...
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Useful tips from a user researcher on boosting collaboration
Posted by:
Costa Christou, Posted on:
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Categories:
Community of Practice, culture, professions, user research
...more tangible. Hearing feedback directly from users adds context and value to your work – it creates a more nuanced understanding of their needs. Simplifying user research playbacks makes a...
Our lesson planning alpha passed the updated service standard assessment
...to prepare We knew it would be a challenge - the team had been through service assessments before, but not to the new standard, and not with a service as...
Move fast, then fix things – what we learned building Register early career teachers
...and think about your data model early and with users in mind. Data needs to match reality This may seem obvious, but when you’re under pressure and users are going...
We're working differently to meet users' needs
...where we are working from at the moment) to help the user feel more comfortable. We tell users from the beginning that if they need to pause or end the...
Get to an answer
Posted by:
Clare Arolker, Posted on:
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Categories:
Content design, Service design, User-centred design
The Customer Experience and Design (CX&D) team have created a new pattern called 'Get to an answer'. It makes it easy for user-centred design teams in the Department for Education (DfE) to build content that guides users to relevant information by answering a short series of questions. Where this...
Making use of the Department for Education accessibility experience lab in Sheffield
Posted by:
Bunsi Shah and Rick Garnett, Posted on:
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Categories:
Accessibility, culture, design, User-centred design
...team audits our services against other types of users such as: keyboard only - users who have a motor impairment preventing the use of a mouse voice activation - users...
How we’re providing real-time accessibility statements and issue management
Posted by:
Andy Jones, Jake Lloyd, Kerry Lyons and Adam Dumbell, Posted on:
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Categories:
Accessibility, Cross-government, design
...work placement. They joined us one day each week, mapping user journeys, researching user needs, and identifying the crucial data points needed to capture accessibility issues to support the wider...
Introducing a Head of Digital role to DfE
Posted by:
James Reeve, Head of Digital, Posted on:
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Categories:
recruitment, Service design, service ownership
...– if a new problem comes along it’s easy to see which area of work it belongs to. These areas of work also help us form teams around common user...
What I learnt leading empowered teams at scale in Teacher Services
Posted by:
Pete Ward, Head of Teacher Services, Posted on:
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Categories:
culture, design, Major projects, multidisciplinary teams, service ownership, strategy, Teaching Vacancies
...move teams for a new challenge. When people moved, they brought a new perspective to their new team. They often suggested how their new and old teams might work together...
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