What I learnt leading empowered teams at scale in Teacher Services

Posted by: , Posted on: - Categories: culture, design, Major projects, multidisciplinary teams, service ownership, strategy, Teaching Vacancies
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Teacher Services is one of DfE’s largest digital portfolios. We have long-lived service teams that are empowered to decide how to achieve their objectives. We’ve grown quickly and have been changing how we work together as we scale. We’re moving from building great services as individual teams, to making decisions about the journey for teachers across their careers.

Podcast – Think digital, act human: the Get help with technology service

Posted by: , Posted on: - Categories: podcast, Schools, Service design, service ownership, software and services, technology, User-centred design
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How did the critical Get help with technology service come about? Rachel Hope, Deputy director for Teacher services, and Shaf Gunton, Programme delivery manager, talk to Adaobi Ifeachor about the complexities and obstacles they faced and what's next for this essential service.