...department. They also provide accessibility audits for our websites and digital services. These audits test a wide range of accessibility needs to support everybody. How we used the experience lab...
...act on what they understand The standard incorporates our ways of working and best practise for user-centred design in government. It should not create any more work for content designers,...
Picture this – you’re an aspiring teacher and you’ve been working hard on your application form. You’re busy, but organised and you want your application to be the best it...
...for anyone. I am incredibly grateful for the opportunity - I have gained so much from this, and it has motivated me to pursue a creative career and to be...
...is something we’re having lots of in the Department for Education (DfE) at the moment. In DfE we want to embrace change and uncertainty, to form an organisation that is...
...you find will function as a good starting point for further research. It will also help you create a focus for hypothesis and questions to ask during user research. ...
...that many schools find using frameworks a confusing process. So we arranged a design sprint to explore how we can help schools get better value for the money they spend...
...the disconnect between the data schools collect and what the government asks for. We’ve not adapted our system to evolve with schools’ needs. Our objectives As we started the discovery,...
...hours of presenting and questioning is daunting for the service team and it’s a long time for assessors to listen and absorb complex information. On the advice of one of...
...content for specialists and explaining technical terms for non-specialists. Timeframes Agree on timeframes during project setup. Allow time for discussion to understand the requirements that will impact on time frames....
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