...can be a daunting task for user researchers depending on their level of experience and the complexity of the project. To help with this, the Department for Education (DfE) user...
...hours of presenting and questioning is daunting for the service team and it’s a long time for assessors to listen and absorb complex information. On the advice of one of...
...the disconnect between the data schools collect and what the government asks for. We’ve not adapted our system to evolve with schools’ needs. Our objectives As we started the discovery,...
...content for specialists and explaining technical terms for non-specialists. Timeframes Agree on timeframes during project setup. Allow time for discussion to understand the requirements that will impact on time frames....
...and how we would work together. There were differences between how LAs worked and how we did. Each LA has its own way of working, its own level of formality....
In the Department for Education’s (DfE) digital, data and technology team (DDaT), we’ve identified a need for simpler guidance on internal buying (‘procurement’) processes. Our research has shown that this...
...children, their parents, the teachers and the school staff supporting them. This was a huge challenge for the DfE and especially for the user researchers. The work had to be...
As the number of DfE services grow, so does the need for clear DfE specific guidance for our service teams to help them build great public services. To meet this...
...forward. This role is for someone who can work really well with financial, commercial and business colleagues to solve the root causes of problems such as short-term funding and lack...
...extracted the data into a spreadsheet, capturing where there was overlap between professions for any of the strengths, weaknesses, opportunities and risks. Then I did some light-touch analysis, which we...
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