Content workflow tips
...content for specialists and explaining technical terms for non-specialists. Timeframes Agree on timeframes during project setup. Allow time for discussion to understand the requirements that will impact on time frames....
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A fresh approach to service assessments
Posted by:
Reema Fardous, Posted on:
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Categories:
service assessments, Service design, service ownership, software and services
...hours of presenting and questioning is daunting for the service team and it’s a long time for assessors to listen and absorb complex information. On the advice of one of...
Creating 3 principles of informed consent for user research
Posted by:
DfE User research informed consent group, Posted on:
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Categories:
Accessibility, Collaboration, Community of Practice, Cross-government, digital inclusion, neurodiversity, user research, User-centred design
...can be a daunting task for user researchers depending on their level of experience and the complexity of the project. To help with this, the Department for Education (DfE) user...
What we learned on the schools discovery
...the disconnect between the data schools collect and what the government asks for. We’ve not adapted our system to evolve with schools’ needs. Our objectives As we started the discovery,...
Partnering with local authorities to design family hubs
Posted by:
Claire Folan, product manager for family hubs, Posted on:
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Categories:
multidisciplinary teams, Service design, User-centred design
...and how we would work together. There were differences between how LAs worked and how we did. Each LA has its own way of working, its own level of formality....
Using pair writing to improve internal guidance
In the Department for Education’s (DfE) digital, data and technology team (DDaT), we’ve identified a need for simpler guidance on internal buying (‘procurement’) processes. Our research has shown that this...
Covid-19 and beyond – why we’re hiring a research operations lead
Posted by:
Tom Adams, Lead user researcher, Posted on:
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Categories:
Careers, research operations, user research
...children, their parents, the teachers and the school staff supporting them. This was a huge challenge for the DfE and especially for the user researchers. The work had to be...
We're hiring a Director of Technology
Posted by:
Emma Stace, Chief digital technology officer, Posted on:
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Categories:
recruitment, software and services, technology
...forward. This role is for someone who can work really well with financial, commercial and business colleagues to solve the root causes of problems such as short-term funding and lack...
How we brought our user-centred design professions closer together
Posted by:
Jen Staves, Head of Content Design, Posted on:
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Categories:
Content design, User-centred design
...extracted the data into a spreadsheet, capturing where there was overlap between professions for any of the strengths, weaknesses, opportunities and risks. Then I did some light-touch analysis, which we...
How we're creating a national teacher vacancy service
...many schools. Looking for a job opening is only one stage of a teacher’s journey to find a new job in teaching. There are needs all along the journeys for...
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