...experiences and frustrations of an assistive technology user. I was introduced to the format by Catrina Imray and Andy McNicoll at Social Security Scotland. Credit goes to Home Office Digital’s...
...other How they started In the Children & Families Digital portfolio at DfE, we have a group of experienced user researchers working across several projects and policy areas. We wanted...
...Together, we set up a multidisciplinary team of experts covering these areas of expertise: user research and user-centred design service design product management DfE’s Higher Education policy We knew work...
...happen on the ground. But that way of working didn’t have users at its core and it was not going to help us achieve our aim of 'excellent education for...
...other's ideas. LA colleagues helped us find people from their pool of service users to take part in our user research. They sensitively arranged interviews, which was extremely helpful. After...
https://mcdn.podbean.com/mf/web/sfu99c/Episode_1_Series_27x1ov.mp3 Here's the brand new series of our ‘Think digital, act human’ podcast. We shine a light on the stories of the people behind our digital and technology projects. In...
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...me cry.” Black people in the UK are overwhelmed with the news of Black people’s deaths and the resulting protests. They are mentally drained by having to absorb the news...
...by 'location' Many users say they would not consider a role if it meant spending more than 45 minutes travelling to work Over two thirds of users access the service...
...view on 'the 3-year rule' 14:09 getting comfortable in a new role 16:00 stepping into an organisation as a leader 18:07 what recruitment looks like in SCS positions 35:04 Jack's...
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