...able to access the internet or who choose not to be online for personal or religious reasons. This helped us understand their needs and make improvements to our service. For...
Working in a multi-disciplinary team is important to deliver great services. Equally, it is important to make time for community. There are lots of ways we work in collaboration with...
At the Department for Education (DfE), all designers working on service teams are required to work ‘in the open’. One way we do this is by sharing our design thinking...
...access barrier The solution must be straightforward for the team to maintain The solution must allow us to disable password protection entirely for the public-facing service The team should have...
...schools or skills. We'll aim to solve specific problems and journeys for users as well as doing what works for the department and the taxpayer. And most importantly, we know...
...network is a safe forum for colleagues with fertility issues to connect with each other, share experiences and useful resources, and to ask questions. Crucially we promote awareness of fertility...
My name is Juliet Blomfield and I’m the content and communications manager for the data exchange project at the Department for Education (DfE). The data exchange project aims to: make...
"_DSF7739" by joaodanielper is licensed under CC BY-NC-SA 2.0 I am a British woman born to Bangladeshi students in Birmingham. It is easy for me to empathise with the struggle...
Deciding on a name for a new service can be tricky, especially in government. We’re not brand-driven or focused on marketing. We need to think about the words that users...
...as with groups where they didn’t) The process of going through the game is a useful exercise for students aged 16 who are thinking about their choices - it forces...
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