Mental health and the value of networks
...network is a safe forum for colleagues with fertility issues to connect with each other, share experiences and useful resources, and to ask questions. Crucially we promote awareness of fertility...
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Building relationships with gatekeepers to recruit participants
...with gatekeepers to align with their procedures Explain to gatekeepers what’s in it for the people you’re trying to reach Consider what’s in it for the gatekeepers and plan to...
Innovative Approaches to User Research Recruitment Challenges
Posted by:
Vulnerable Children and Families User Research Team, Posted on:
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Categories:
Careers, professions, recruitment, research operations, user research
User researchers help teams understand the people who will be using Government services. We investigate who the users of a service are, what their experiences have been and what they...
Working Collaboratively Across Professions
Posted by:
Laura Croft, Posted on:
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Categories:
Careers, Community of Practice, multidisciplinary teams, professions, research operations, strategy, technology, user research
...our users and professionals in DfE (Department for Education). Our products and services cross over with those offered by local councils and different user groups. That’s why we have several...
Early years qualification checking service: Protecting a public service
Posted by:
Robert Gammon, Posted on:
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Categories:
Collaboration, Content design, design, multidisciplinary teams, Service design, Service standard, User-centred design
...non-public versions accessed by someone outside the team. Our solution Our team at the Department for Education (DfE) came up with a simple, user-friendly solution that is easily removed when...
Making the most of design histories
Posted by:
Rob Dale, Posted on:
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Categories:
Content design, design, Service design, User-centred design
...through design histories. Design history posts are blogs that record the development of services and help us communicate: user needs, stories and insights that have prompted changes the key design...
Making a game to understand post-16 choice behaviour
...being in that situation and how that would impact their post-16 choices Step 3 - choose one: for anyone who had selected a T Level or apprenticeship card, we explained...
Mental health awareness week at DfE Digital
...seemed really clear to me that I could stand up, be bold and say that I’ve struggled all my life." For James Reeve, he has found that often the best...
How to name a service
...to monitor how users search for guidance related to transfers in public beta. That will inform us about the mental model of our users. Tell us what you think We...
Breaking down the language barrier
Posted by:
Courtney Brightwell, head of insight and service design, Posted on:
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Categories:
Agile, design
...language barrier so we started by creating a ‘Manual for Me’ each. Manuals show what makes a person engaged and excited at work, and what puts them off. I felt...
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