Mental health and the value of networks
...network is a safe forum for colleagues with fertility issues to connect with each other, share experiences and useful resources, and to ask questions. Crucially we promote awareness of fertility...
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Building relationships with gatekeepers to recruit participants
...with gatekeepers to align with their procedures Explain to gatekeepers what’s in it for the people you’re trying to reach Consider what’s in it for the gatekeepers and plan to...
Innovative Approaches to User Research Recruitment Challenges
Posted by:
Vulnerable Children and Families User Research Team, Posted on:
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Categories:
Careers, professions, recruitment, research operations, user research
...able to access the internet or who choose not to be online for personal or religious reasons. This helped us understand their needs and make improvements to our service. For...
Working Collaboratively Across Professions
Posted by:
Laura Croft, Posted on:
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Categories:
Careers, Community of Practice, multidisciplinary teams, professions, research operations, strategy, technology, user research
Working in a multi-disciplinary team is important to deliver great services. Equally, it is important to make time for community. There are lots of ways we work in collaboration with...
Early years qualification checking service: Protecting a public service
Posted by:
Robert Gammon, Posted on:
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Categories:
Collaboration, Content design, design, multidisciplinary teams, Service design, Service standard, User-centred design
...access barrier The solution must be straightforward for the team to maintain The solution must allow us to disable password protection entirely for the public-facing service The team should have...
Making the most of design histories
Posted by:
Rob Dale, Posted on:
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Categories:
Content design, design, Service design, User-centred design
At the Department for Education (DfE), all designers working on service teams are required to work ‘in the open’. One way we do this is by sharing our design thinking...
What I learnt leading empowered teams at scale in Teacher Services
Posted by:
Pete Ward, Head of Teacher Services, Posted on:
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Categories:
culture, design, Major projects, multidisciplinary teams, service ownership, strategy, Teaching Vacancies
...the journey for teachers across their careers. We're also changing our role in DfE. You can see our service line here. We’ve achieved a lot. As I leave the department,...
Breaking down the language barrier
Posted by:
Courtney Brightwell, head of insight and service design, Posted on:
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Categories:
Agile, design
...stick with colleagues in their profession with whom they feel more comfortable and better understood. This creates siloed working. Manual for me We wanted to break down silos and the...
Working together on user research
Posted by:
Orla O'Neill, Posted on:
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Categories:
Collaboration, technology, user research, User-centred design
...the evidence for themselves and did not need to be convinced. Some things that could have gone better: getting the timing right was hard. I never wanted to take up...
Making a game to understand post-16 choice behaviour
...how this means they could only study that one thing, whereas for A Levels you can do up to four subjects. We also made them choose between their options and...
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