...department. They also provide accessibility audits for our websites and digital services. These audits test a wide range of accessibility needs to support everybody. How we used the experience lab...
...act on what they understand The standard incorporates our ways of working and best practise for user-centred design in government. It should not create any more work for content designers,...
Picture this – you’re an aspiring teacher and you’ve been working hard on your application form. You’re busy, but organised and you want your application to be the best it...
...for anyone. I am incredibly grateful for the opportunity - I have gained so much from this, and it has motivated me to pursue a creative career and to be...
...is something we’re having lots of in the Department for Education (DfE) at the moment. In DfE we want to embrace change and uncertainty, to form an organisation that is...
...you find will function as a good starting point for further research. It will also help you create a focus for hypothesis and questions to ask during user research. ...
...for Work and Pensions blog post, ‘A Design Sprint is a 5-day co-designed workshop, aimed at rapidly generating solutions to a business problem’. During the heatwave, our policy and commercial...
Hello. My name’s Dan and I’m a service designer at the Department for Education (DfE). I led the schools discovery – one of two initial discoveries kicked off by Mark...
...hours of presenting and questioning is daunting for the service team and it’s a long time for assessors to listen and absorb complex information. On the advice of one of...
...content for specialists and explaining technical terms for non-specialists. Timeframes Agree on timeframes during project setup. Allow time for discussion to understand the requirements that will impact on time frames....
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