...We work with user researchers to help process and analyse research, which informs user stories. These are informal descriptions of features from the perspective of an end user, such as...
...reminders. Dig deeper into the data Google will give you top-line results, but if you pull the raw data into Excel or Sheets you can really start to get to...
...– and leave transformation out of it. 4. It’s cultural The focus of transformation should be on how we work. To use the house analogy again, you’re looking at rewiring,...
...tools we can use. Tools for documentation When it comes to documenting your design iterations, you have complete flexibility in choosing the tools that best suit your project’s needs. Whether...
...to monitor how users search for guidance related to transfers in public beta. That will inform us about the mental model of our users. Tell us what you think We...
...Frame challenges as opportunities We all face problems in our jobs. I tried to explain difficulties I’d faced in a way that I thought showed that I was taking initiative....
...on that day we generated so much brilliant insight into how to work better with policy, thanks to Andrew Knight and Matt Nicol. We’re not going to rest on that...
...is for users to find information within a structure. This meant we could track the journey users took to find pieces of information. This was combined with remote interviews, and...
...the application, in the interview or on the job. So we tested how we signpost users to ways in which they can get support. We learned that users can find...
...or intervention. Following the initial alpha assessment in February, we’ve really focused on our users to make sure what we provide meets their needs, and is intuitive and simple to...
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