...needs of the department and our users. To achieve this, we need the right people with the right skills, and tools in the right place. This is a role centred...
...understood what we were here to do. Policy outcomes through the lens of user needs We adapted impact mapping to include 'value to users' before moving to 'deliverables'. We did...
...used feedback from over 270 people to make changes to policy and service design in line with how the DfE is taking a more user-centred approach to its work. Being...
...chance to come up for air - we can all get stuck into our own projects for too long sometimes, and it’s refreshing to see how other teams and departments...
...and learners this year, as well as over 50,000 4G routers to provide access to the internet. We’ve also delivered new curriculum support tools and content to help teachers across...
...what stage. What the user research showed us Policy and digital people worked closely together to watch user research with all 3 of our user groups, which are: candidates (people...
...that might be useful for people to refer to or use - if you're interested and have links to share, please add them as comments / suggestions. (People not used...
...we’re getting used to things like volume levels. We’ll improve as we go. If you’re short on time, fast forward to: who is Emma Stace and what’s shaped her career?...
In recent weeks how we work in DfE has changed dramatically, but we’re as committed as ever to meeting our users' needs. Recruiting talented people to work in crucial roles...
...effectively, we need to go out of our way to understand who our users are and what they need. We need to do this in all our work, not just...
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