...write design histories Working in the open in this way helps our team to apply the service standard and: keep everyone informed and gain wider input assist new team members...
...better will be invaluable. We’ve recently put out a call to Black, Asian and other ethnic minority colleagues to get involved in different stages of the end-to-end recruitment process to...
A zoomed out screen shot of service lines to show complexity In 2013 the Ministry of Justice mapped the Civil claims service to get a view of how users experienced...
...reminders. Dig deeper into the data Google will give you top-line results, but if you pull the raw data into Excel or Sheets you can really start to get to...
...informed consent are needed, or to create tools like picture-based information sheets. Over the coming months, we’ll be developing a toolkit to address this need. The toolkit's purpose is to...
...work for them. How the partnerships grew LAs interested in working with us and being part of our discovery could apply to join. We teamed up with Salford and Tower...
...hunt is a challenge to find a series of facts and figures online. But the challenges must be done while using assistive technology. It’s an insight into to the everyday...
...session to focus on the work each person in our team had done, we decided to show how we collectively solved the challenges around: user research service design technology We...
...the application, in the interview or on the job. So we tested how we signpost users to ways in which they can get support. We learned that users can find...
...empathy lab to test their service in August 2024. To make the most of the day in the lab the team took steps to prepare. 1. Read up on the...
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