Progressing through alpha: putting user needs first
My name is Juliet Blomfield and I’m the content and communications manager for the data exchange project at the Department for Education (DfE). The data exchange project aims to: make...
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Working Collaboratively Across Professions
Posted by:
Laura Croft, Posted on:
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Categories:
Careers, Community of Practice, multidisciplinary teams, professions, research operations, strategy, technology, user research
Working in a multi-disciplinary team is important to deliver great services. Equally, it is important to make time for community. There are lots of ways we work in collaboration with...
Making the most of design histories
Posted by:
Rob Dale, Posted on:
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Categories:
Content design, design, Service design, User-centred design
At the Department for Education (DfE), all designers working on service teams are required to work ‘in the open’. One way we do this is by sharing our design thinking...
Why we’re stopping the head of digital role 1 year on
Posted by:
James Reeve, Head of Digital, Posted on:
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Categories:
Community of Practice, professions, Schools
...schools or skills. We'll aim to solve specific problems and journeys for users as well as doing what works for the department and the taxpayer. And most importantly, we know...
Early years qualification checking service: Protecting a public service
Posted by:
Robert Gammon, Posted on:
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Categories:
Collaboration, Content design, design, multidisciplinary teams, Service design, Service standard, User-centred design
...access barrier The solution must be straightforward for the team to maintain The solution must allow us to disable password protection entirely for the public-facing service The team should have...
Mental health and the value of networks
...network is a safe forum for colleagues with fertility issues to connect with each other, share experiences and useful resources, and to ask questions. Crucially we promote awareness of fertility...
What we're doing to support Black colleagues and address racism
"_DSF7739" by joaodanielper is licensed under CC BY-NC-SA 2.0 I am a British woman born to Bangladeshi students in Birmingham. It is easy for me to empathise with the struggle...
How to name a service
Deciding on a name for a new service can be tricky, especially in government. We’re not brand-driven or focused on marketing. We need to think about the words that users...
Making a game to understand post-16 choice behaviour
...as with groups where they didn’t) The process of going through the game is a useful exercise for students aged 16 who are thinking about their choices - it forces...
Mental health awareness week at DfE Digital
...plans to train 100 more). The Charity for Civil Servants offer a range of services for when times are tough. We have a wellbeing network and a counselling service that...
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