Mental health and the value of networks
...network is a safe forum for colleagues with fertility issues to connect with each other, share experiences and useful resources, and to ask questions. Crucially we promote awareness of fertility...
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Building relationships with gatekeepers to recruit participants
...with gatekeepers to align with their procedures Explain to gatekeepers what’s in it for the people you’re trying to reach Consider what’s in it for the gatekeepers and plan to...
Innovative Approaches to User Research Recruitment Challenges
Posted by:
Vulnerable Children and Families User Research Team, Posted on:
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Categories:
Careers, professions, recruitment, research operations, user research
...able to access the internet or who choose not to be online for personal or religious reasons. This helped us understand their needs and make improvements to our service. For...
Working Collaboratively Across Professions
Posted by:
Laura Croft, Posted on:
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Categories:
Careers, Community of Practice, multidisciplinary teams, professions, research operations, strategy, technology, user research
Working in a multi-disciplinary team is important to deliver great services. Equally, it is important to make time for community. There are lots of ways we work in collaboration with...
Early years qualification checking service: Protecting a public service
Posted by:
Robert Gammon, Posted on:
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Categories:
Collaboration, Content design, design, multidisciplinary teams, Service design, Service standard, User-centred design
...access barrier The solution must be straightforward for the team to maintain The solution must allow us to disable password protection entirely for the public-facing service The team should have...
Making the most of design histories
Posted by:
Rob Dale, Posted on:
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Categories:
Content design, design, Service design, User-centred design
At the Department for Education (DfE), all designers working on service teams are required to work ‘in the open’. One way we do this is by sharing our design thinking...
What I learnt leading empowered teams at scale in Teacher Services
Posted by:
Pete Ward, Head of Teacher Services, Posted on:
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Categories:
culture, design, Major projects, multidisciplinary teams, service ownership, strategy, Teaching Vacancies
...the journey for teachers across their careers. We're also changing our role in DfE. You can see our service line here. We’ve achieved a lot. As I leave the department,...
Breaking down the language barrier
Posted by:
Courtney Brightwell, head of insight and service design, Posted on:
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Categories:
Agile, design
...the saying goes - it’s not dumbing down, it’s opening up. I think this is so important for developing an organisation’s potential for user-centred design. Follow Courtney and DfE Digital...
Working together on user research
Posted by:
Orla O'Neill, Posted on:
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Categories:
Collaboration, technology, user research, User-centred design
Image of palms facing upwards in a circle As a Fast Streamer, I spent six months at the Department for Education (DfE) working as a user researcher on our internal...
Making a game to understand post-16 choice behaviour
...as with groups where they didn’t) The process of going through the game is a useful exercise for students aged 16 who are thinking about their choices - it forces...
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