...able to access the internet or who choose not to be online for personal or religious reasons. This helped us understand their needs and make improvements to our service. For...
Working in a multi-disciplinary team is important to deliver great services. Equally, it is important to make time for community. There are lots of ways we work in collaboration with...
...access barrier The solution must be straightforward for the team to maintain The solution must allow us to disable password protection entirely for the public-facing service The team should have...
At the Department for Education (DfE), all designers working on service teams are required to work ‘in the open’. One way we do this is by sharing our design thinking...
...network is a safe forum for colleagues with fertility issues to connect with each other, share experiences and useful resources, and to ask questions. Crucially we promote awareness of fertility...
"_DSF7739" by joaodanielper is licensed under CC BY-NC-SA 2.0 I am a British woman born to Bangladeshi students in Birmingham. It is easy for me to empathise with the struggle...
...they are so much more than just a school website. Funding is available for schools to help them get set up on one of two platforms, either G Suite for...
...the saying goes - it’s not dumbing down, it’s opening up. I think this is so important for developing an organisation’s potential for user-centred design. Follow Courtney and DfE Digital...
Image of palms facing upwards in a circle As a Fast Streamer, I spent six months at the Department for Education (DfE) working as a user researcher on our internal...
Deciding on a name for a new service can be tricky, especially in government. We’re not brand-driven or focused on marketing. We need to think about the words that users...
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