...quickly so it could feed into policy developments that were underway. Our findings would provide an overview of the system for policy teams working on the ‘Skills for Jobs’ white...
...question). These can encourage tick-boxing. When in doubt, come back to — what do you really want to know? Build your survey Use Google Forms, MS Forms, whatever suits or...
For the last 18 months, we’ve been investigating and implementing initiatives for how we check and improve our digital services against standards, specifically, the Government Service Standard. Our research findings...
...civil service now. Applying for roles, and initial disappointment Applying for roles in the Civil Service is hard. I’d tried for senior content designer roles in the civil service in...
...us anything they wanted, to see if the DfE's design community is the right fit for them. It was also a chance for them to ask for feedback on their...
...This helps us adjust search terms and keywords to reach the right people. For example, we found that users search for teaching vacancies by either subject or location such as...
...being easier for guests and contractors to access for collaboration purposes. 24-hour cut off for design comments Although there were lots of us trying to capture and respond to over...
...the saying goes - it’s not dumbing down, it’s opening up. I think this is so important for developing an organisation’s potential for user-centred design. Follow Courtney and DfE Digital...
...things easier for a range of users. For example, one candidate in a low connectivity environment told us that using digital services is slow and for her full of uncertainty...
...you find will function as a good starting point for further research. It will also help you create a focus for hypothesis and questions to ask during user research. ...
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