At the Department for Education (DfE), all designers working on service teams are required to work ‘in the open’. One way we do this is by sharing our design thinking through design histories. Design history posts are blogs that record …
Have you ever struggled to remember the context behind a particular design iteration? In the fast-paced world of UX design, decisions are made quickly and iterated even faster. But, as the designs evolve, it’s easy to lose track of the …
No matter which software you use for your role, there is every likelihood that you might not be using it in the most efficient way. This is not a criticism. We are all human and generally when we find a …
Our family hubs digital project is complex - we knew we would need sustained involvement. The DfE’s family hubs digital team are developing services to help families and the local authority professionals who work with them. As local authorities open …
Desk research can help you find your bearings at the start of a project. Finding information about your users’ habits and priorities will give you a good basis to work from when user research begins. In some cases, you may …
It’s fair to say that some people don't like service assessments because they take up a lot of time and preparation. In this post, Reema Fardous explains how her team took a new approach to assessments, which also made them more accessible.
People who apply for teaching training have found that getting 2 references before submitting an application, can be a real barrier. Here, Frankie Roberto and Myles Jarvis go into more detail about how data, research and working more closely with policy colleagues has brought about a significant change.
Claire Folan talks about the value of teaming up with subject matter experts from local authorities to design an important service for families. Differences in working culture were soon overcome and a rich multidisciplinary team was formed.
How did the critical Get help with technology service come about? Rachel Hope, Deputy director for Teacher services, and Shaf Gunton, Programme delivery manager, talk to Adaobi Ifeachor about the complexities and obstacles they faced and what's next for this essential service.
What is future ways of working and why is it important? Jack Collier, Head of Digital for School Services, talks to Adaobi Ifeachor about designing office spaces now that we return to work, and how this impacts culture as well as diversity and inclusion.
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