When working on content-heavy services like our Early years child development training and Support for social workers, it’s crucial to agree on and document a workflow. This is because: For guidance, refer to reviewing and approving content and user-centred design …
In this post, Interaction Designer, Rinto Cyriac, explains how to name a service. He describes the do’s and don’ts of choosing a name, and how his team decided on ‘Manage an academy transfer’.
The DfE mapped all its services into what we call service lines. Magda Bober explains what these are, and how the work of the User centred design lab has shaped further education policy.
Common misconceptions about how content designers work sometimes affects the ability to build and run quality services in an agile way. Jen Staves shares the reality of their work and explains what they do at each stage of development.
We wanted to get a better understanding of how graduates make choices about their future employment. And we were also keen to hear what they thought about graduate internships. Helen Snowden talks here about what our multidisciplinary team learned from their users.
Emma Stace, the DfE's Chief Digital Officer, talks about how we're helping the DfE change how it does things and become user-centred.
My name is Kate and I head up the ‘User Centred Design Lab’, a new team based in the South East and South London region at the Department for Education (DfE). We’re working in an agile way to identify opportunities …
...for free school meals. We found many success stories – such as one school’s status turning from ‘needs improvement’ to one of the top 10% of schools in the country....
...user needs To make sure we build services that are simple and intuitive, we have done a lot of user research. We have identified a number of user needs and...
Recent Comments