How to name a service
In this post, Interaction Designer, Rinto Cyriac, explains how to name a service. He describes the do’s and don’ts of choosing a name, and how his team decided on ‘Manage an academy transfer’.
What a service line is and why we mapped them in DfE
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Magda Bober, User-centred design lab, Posted on:
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Categories:
service ownership, software and services
The DfE mapped all its services into what we call service lines. Magda Bober explains what these are, and how the work of the User centred design lab has shaped further education policy.
Content design is so much more than words
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Jen Staves, Head of Content Design, Posted on:
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Categories:
Content design, design, multidisciplinary teams
Common misconceptions about how content designers work sometimes affects the ability to build and run quality services in an agile way. Jen Staves shares the reality of their work and explains what they do at each stage of development.
How supporting graduates sooner could improve their work experience choices
We wanted to get a better understanding of how graduates make choices about their future employment. And we were also keen to hear what they thought about graduate internships. Helen Snowden talks here about what our multidisciplinary team learned from their users.
What the DfE Digital team is for
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Emma Stace, Chief digital technology officer, Posted on:
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Categories:
Service design, User-centred design
Emma Stace, the DfE's Chief Digital Officer, talks about how we're helping the DfE change how it does things and become user-centred.
Introducing the User Centred Design Lab
My name is Kate and I head up the ‘User Centred Design Lab’, a new team based in the South East and South London region at the Department for Education (DfE). We’re working in an agile way to identify opportunities …
What we learned on the schools discovery
Hello. My name’s Dan and I’m a service designer at the Department for Education (DfE). I led the schools discovery – one of two initial discoveries kicked off by Mark O'Neill, Chief Digital and Technology Officer, when he arrived at …
Progressing through alpha: putting user needs first
My name is Juliet Blomfield and I’m the content and communications manager for the data exchange project at the Department for Education (DfE). The data exchange project aims to: make it easier to move data from data providers into DfE …
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