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Making use of the Department for Education accessibility experience lab in Sheffield 

Posted by: and , Posted on: - Categories: Accessibility, culture, design, User-centred design

“White male, 43 years old” said the AI voice as I had a camera pointed at me. In this case AI hasn’t quite got it right yet. But to give you a clue, let’s just say I was very happy …

What I learnt leading empowered teams at scale in Teacher Services

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Teacher Services is one of DfE’s largest digital portfolios. We have long-lived service teams that are empowered to decide how to achieve their objectives. We’ve grown quickly and have been changing how we work together as we scale. We’re moving from building great services as individual teams, to making decisions about the journey for teachers across their careers.

Podcast – Think digital, act human: a spotlight on Shafiqa Gunton

Posted by: , Posted on: - Categories: Careers, podcast, software and services
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In this festive bonus episode, Shaf Gunton talks to Adaobi Ifeachor about her role as a programme delivery manager in the Get help with technology service. She has advice for people interested in joining this digital profession, and tells us why she set up an engineering academy in Scarborough.

Podcast – Think digital, act human: the Get help with technology service

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How did the critical Get help with technology service come about? Rachel Hope, Deputy director for Teacher services, and Shaf Gunton, Programme delivery manager, talk to Adaobi Ifeachor about the complexities and obstacles they faced and what's next for this essential service.

Podcast - Think digital, act human: Black voices in digital and technology

Posted by: , Posted on: - Categories: culture, podcast, race, Service design, user research, User-centred design
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What does it mean to be a Black digital and technology expert in government? Adaobi Ifeachor speaks to Virginia Brown, a Black Content Design Lead, Courtney Allen, a Black Associate Product Manager and Keisha Herbert, a Black Senior User Researcher, to learn about their journeys into the Civil Service.

Podcast: the first in our 'Think digital, act human' series

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Emma Stace - chief digital and technology officer - gives her personal view on mental health during covid, and the conversations she's had about race in the past year. She also explains what service ownership and user-centred deign lab are and how these ways of working make such a difference.