...they'd uncovered. So they did some content design and put new guidance in one place on GOV.UK. The result looked like this: This clear, structured page was designed to assemble...
...aim to have a consistent and automated process to onboard new starters into their profession. This includes an introduction with their Head of Profession. Ensuring, new starters know about your...
A year ago, I wrote a blog post saying that we were introducing a new ‘head of digital’ role at the Department for Education (DfE) to: work in the right...
...includes everyone regardless of their demographic. As the ‘new normal’ emerges we need to seize this moment to shape a new history. One in which people, regardless of race, can...
...it would have been easy to just leave it there. It was a great activity, we met a lot of new people, and learned something new. But there was a...
...they are signing in 2 times less than they did before we made this change. Training providers have recognised the benefits of the new process. Here’s some feedback we’ve received....
...in the Midlands. I started out in content design, after a sidestep from journalism, at University of Bath in 2013 where we built a new website inspired by GOV.UK. I’ve...
...doing desk research on a new project, is that it helps to embed content design into the team. Approaching content in this way aids teams who are new to content...
Our family hubs digital project is complex - we knew we would need sustained involvement. The DfE’s family hubs digital team are developing services to help families and the local...
...use the same software as you can be a fantastic way to learn new techniques. It can also be a great way to reveal that there's a smarter way to...
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