...continually review the service. We carried out automated accessibility testing – we do this every time we release new code or features. We run manual accessibility testing with the Disability...
...changed when using a screen reader. We also have plans to more clearly indicate the opening of a new tab. This is important, as it prepares the user for differences...
...it. It was a visual echo of the first government design principle ‘user needs not government needs’. A service map shows the interactions that users go through from the very...
...what information the user needs to know. You may also be interested in: Making a game to understand post 16 choice behaviour Progressing through alpha: putting user needs first Service...
...– if a new problem comes along it’s easy to see which area of work it belongs to. These areas of work also help us form teams around common user...
...move teams for a new challenge. When people moved, they brought a new perspective to their new team. They often suggested how their new and old teams might work together...
...assumptions you’ll meet real users with real needs tell a story like a maths equation–show your workings out you don’t need to be able to code but it helps you...
What do NHS professionals and civil servants have but teachers don’t? One thing is a single jobs website to search for new roles. While there are a number of large...
...going to any relevant events across the country to speak with our end users. Teachers are giving us great feedback Like all user-centred services, it’s important we constantly seek feedback...
...2019. Lead service designer Service designer Lead user researcher User researcher Behavioural insights advisor Senior business analyst If you would like to find out more about any of these roles...
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