How we use Slack to respond to service incidents
...We wanted to improve this, so we could respond more effectively and provide our users with a better experience. We knew the process needed to: be easy and accessible, so...
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Desk Research in Discovery
Posted by:
Sarah Stewart, Senior Content Designer, Posted on:
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Categories:
Careers, Content design, multidisciplinary teams, research operations, Service design, technology, Uncategorized, user research
...you find will function as a good starting point for further research. It will also help you create a focus for hypothesis and questions to ask during user research. ...
Why we built the new Teaching Vacancies service
Posted by:
Selena Brown, Posted on:
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Categories:
Service design, Teaching Vacancies, User-centred design
All publicly-funded schools in England can now use the new Teaching Vacancies service to list teaching roles free of charge. It's a job search tool for people looking for their...
Making use of the Department for Education accessibility experience lab in Sheffield
Posted by:
Bunsi Shah and Rick Garnett, Posted on:
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Categories:
Accessibility, culture, design, User-centred design
...assistive tech before you go. If you are unfamiliar, so you have some understanding of the commands you might need to use. We used: JAWS - https://support.freedomscientific.com/Content/Documents/Manuals/JAWS/Keystrokes.pdfDragon - https://www.nuance.com/products/help/dragon15/dragon-for-pc/enx/dpg-cp/Content/Web/working_with_chrome.htm 2....
How to name a service
...explain clearly what the service actually did. So we needed a new and meaningful name that was self explanatory for new and experienced delivery officers managing academy transfers. User research...
Work experience in the Department for Education
...this department to any student who doesn't know what they want to do, or for valuable experience in a new field. Either way, this is a broad and favourable experience...
Useful tips from a user researcher on boosting collaboration
Posted by:
Costa Christou, Posted on:
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Categories:
Community of Practice, culture, professions, user research
...being easier for guests and contractors to access for collaboration purposes. 24-hour cut off for design comments Although there were lots of us trying to capture and respond to over...
What we're doing to support Black colleagues and address racism
...me cry.” Black people in the UK are overwhelmed with the news of Black people’s deaths and the resulting protests. They are mentally drained by having to absorb the news...
How our Manchester team made a difference in 2019
Posted by:
Jack Collier, Posted on:
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Categories:
Careers, culture, National retraining scheme, Service design, User-centred design
...through the service. We’re immensely proud of this work. It means we can try out new policy areas around incentives for specific groups of users as well as creating a...
A fresh approach to service assessments
Posted by:
Reema Fardous, Posted on:
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Categories:
service assessments, Service design, service ownership, software and services
We’ve been designing and building a new service to make it easier for schools and education providers to get funding so that teachers can mentor trainees. We knew we were...
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