...in the Midlands. I started out in content design, after a sidestep from journalism, at University of Bath in 2013 where we built a new website inspired by GOV.UK. I’ve...
...support me, but don’t do it for me.” I spent weeks writing that guidance, and at the end found myself facing a new problem: how to share it with the...
...for schools and pupils as well as trialling tests for 2020 and 2021 working with a new supplier that will operate the tests on our behalf from 2020 developing the...
...experiences and frustrations of an assistive technology user. I was introduced to the format by Catrina Imray and Andy McNicoll at Social Security Scotland. Credit goes to Home Office Digital’s...
...other How they started In the Children & Families Digital portfolio at DfE, we have a group of experienced user researchers working across several projects and policy areas. We wanted...
...Together, we set up a multidisciplinary team of experts covering these areas of expertise: user research and user-centred design service design product management DfE’s Higher Education policy We knew work...
...happen on the ground. But that way of working didn’t have users at its core and it was not going to help us achieve our aim of 'excellent education for...
...other's ideas. LA colleagues helped us find people from their pool of service users to take part in our user research. They sensitively arranged interviews, which was extremely helpful. After...
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...me cry.” Black people in the UK are overwhelmed with the news of Black people’s deaths and the resulting protests. They are mentally drained by having to absorb the news...
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