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Early years qualification checking service: Protecting a public service

Robert Gammon is the Technical Architect on the Early years qualification checking service, currently in the private beta stage of development. Protecting a public service: how and why  When developing a new digital public service, you might wonder why it …

Mastering design iterations: The power of documentation

Have you ever struggled to remember the context behind a particular design iteration? In the fast-paced world of UX design, decisions are made quickly and iterated even faster. But, as the designs evolve, it’s easy to lose track of the …

Better Together: Co-Designing with Local Authorities

Our family hubs digital project is complex - we knew we would need sustained involvement.  The DfE’s family hubs digital team are developing services to help families and the local authority professionals who work with them. As local authorities open …

Desk Research in Discovery

Screenshot of a Google Search

Desk research can help you find your bearings at the start of a project. Finding information about your users’ habits and priorities will give you a good basis to work from when user research begins. In some cases, you may …