The User Centred Design Lab is rolling out a new service aimed at colleagues and teams in DfE. It uses a lot of the thinking we put into our printed Delivery Book, and applies it in a practical way to real problems, faced by real teams.
For 6 months Andrew Knight's job was to understand what help people needed to deliver things. Their answer was quite simple: they wanted practical help and advice. So to meet their needs, he wrote a really useful book.
With some useful diagrams Rachel Hope, Deputy Director for Teacher Services, explains how the service ownership model is used by multidisciplinary teams in DfE to help them meet their users' needs.
This is a guest post from colleagues in the Department for Transport (DfT). We’ve recently been working on a discovery about agile. So we wanted to find out what agile means in DfE Digital and what we can learn. More …
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