How to name a service
...explain clearly what the service actually did. So we needed a new and meaningful name that was self explanatory for new and experienced delivery officers managing academy transfers. User research...
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Learning how to be anti-racist in our recruitment
Posted by:
Katie Pether, Digital recruitment lead, Posted on:
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Categories:
Careers, culture, equity, race, recruitment
...lockdown, we did lots of community events including: Code Untapped Hackathon Silicon Milk Roundabout Service Design in Government UX Playground We now need to find more creative ways to step...
Making the 'Apply for teacher training' service accessible from start
Posted by:
'Becoming a teacher' team, Posted on:
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Categories:
Accessibility, digital inclusion, Service design, user research
...continually review the service. We carried out automated accessibility testing – we do this every time we release new code or features. We run manual accessibility testing with the Disability...
Being open about our design community and how we recruit
Posted by:
Jaskiran Kang, Head of Design, Posted on:
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Categories:
Careers, Community of Practice, design, recruitment
...assumptions you’ll meet real users with real needs tell a story like a maths equation–show your workings out you don’t need to be able to code but it helps you...
We're working differently to meet users' needs
...travelling across the country to speak to nurseries and childminders. Now, we’re all working from home, with a bigger team and a new project looking at how we can support...
Introducing a Head of Digital role to DfE
Posted by:
James Reeve, Head of Digital, Posted on:
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Categories:
recruitment, Service design, service ownership
...decided to adapt is by mixing up how we lead digital in the organisation. We’ve rearranged what we do into 5 areas of work, and we’ve created a new role...
How our Manchester team made a difference in 2019
Posted by:
Jack Collier, Posted on:
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Categories:
Careers, culture, National retraining scheme, Service design, User-centred design
...of talents, of which there's plenty in and around Manchester. "I think the civil service needs people from the outside and it needs a mix of new ideas and new...
More usability means more diversity - the 'Apply for teacher training' service is live
As of February 2020, 77 providers and 195 candidates have signed up to the Department for Education (DfE)’s new, live digital service, ‘Apply for teacher training’. There are currently 72...
What I learnt leading empowered teams at scale in Teacher Services
Posted by:
Pete Ward, Head of Teacher Services, Posted on:
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Categories:
culture, design, Major projects, multidisciplinary teams, service ownership, strategy, Teaching Vacancies
...move teams for a new challenge. When people moved, they brought a new perspective to their new team. They often suggested how their new and old teams might work together...
Introducing the DfE Plain Language standard
Posted by:
Kerry Lyons, Steve Milnes and Sarah Stewart, Senior Content Designer, Posted on:
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Categories:
Accessibility, Content design, Plain Language Standard, technology
...research showed that a Plain Language standard could support or add to GDS guidance and help people advocate for using plain language. We also knew that other disciplines have standards,...
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