...the application, in the interview or on the job. So we tested how we signpost users to ways in which they can get support. We learned that users can find...
...Frame challenges as opportunities We all face problems in our jobs. I tried to explain difficulties I’d faced in a way that I thought showed that I was taking initiative....
...to monitor how users search for guidance related to transfers in public beta. That will inform us about the mental model of our users. Tell us what you think We...
...on that day we generated so much brilliant insight into how to work better with policy, thanks to Andrew Knight and Matt Nicol. We’re not going to rest on that...
...is for users to find information within a structure. This meant we could track the journey users took to find pieces of information. This was combined with remote interviews, and...
...9 principles Understand all users, their needs, behaviours and pain points Design accessibly from the start Follow Gestalt laws Reduce cognitive load (how much users have to think) Support and...
...sixth forms, and apprenticeship training providers. We spoke to users about how they interacted with government services to identify pain points, their needs and how government services address those needs....
...the way that the students were able to take up the opportunity. In future I want to think about ways to offer this experience in a more inclusive way. How...
...Alternate Ways to Recruit We have experimented and developed ways to recruit participants, including: Recruitment panel: In our Social Work Workforce programme, we have started to build a recruitment panel....
...of your environment (website or application) use the maths information provided use grids label layers use frames duplicate elements auto-layout Often these tips are not covered in standard tutorials. Software...
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