Transformation is not a programme
...– and leave transformation out of it. 4. It’s cultural The focus of transformation should be on how we work. To use the house analogy again, you’re looking at rewiring,...
Search results for VIPREG how to use promo code in betwinner Brunei
Making the 'Apply for teacher training' service accessible from start
Posted by:
'Becoming a teacher' team, Posted on:
-
Categories:
Accessibility, digital inclusion, Service design, user research
...the application, in the interview or on the job. So we tested how we signpost users to ways in which they can get support. We learned that users can find...
How to name a service
...to monitor how users search for guidance related to transfers in public beta. That will inform us about the mental model of our users. Tell us what you think We...
Using feedback to develop and progress
Posted by:
Stephen Milnes, Content Designer, Posted on:
-
Categories:
Careers, Content design, culture, recruitment
...Frame challenges as opportunities We all face problems in our jobs. I tried to explain difficulties I’d faced in a way that I thought showed that I was taking initiative....
We’re creating a DfE Service Manual
...is for users to find information within a structure. This meant we could track the journey users took to find pieces of information. This was combined with remote interviews, and...
How we brought our user-centred design professions closer together
Posted by:
Jen Staves, Head of Content Design, Posted on:
-
Categories:
Content design, User-centred design
...on that day we generated so much brilliant insight into how to work better with policy, thanks to Andrew Knight and Matt Nicol. We’re not going to rest on that...
Progressing through alpha: putting user needs first
...or intervention. Following the initial alpha assessment in February, we’ve really focused on our users to make sure what we provide meets their needs, and is intuitive and simple to...
Principles for doing interaction design in DfE
Posted by:
Anne Chan, senior interaction designer and local design community lead, Posted on:
-
Categories:
Community of Practice, interaction design
...9 principles Understand all users, their needs, behaviours and pain points Design accessibly from the start Follow Gestalt laws Reduce cognitive load (how much users have to think) Support and...
What we learned on the schools discovery
...Now we’re in the process of organising these into ‘service lines’ around the needs of our identified user groups, to understand where collections of services come together to meet the...
What a service line is and why we mapped them in DfE
Posted by:
Magda Bober, User-centred design lab, Posted on:
-
Categories:
service ownership, software and services
...sixth forms, and apprenticeship training providers. We spoke to users about how they interacted with government services to identify pain points, their needs and how government services address those needs....
Recent Comments