...session to focus on the work each person in our team had done, we decided to show how we collectively solved the challenges around: user research service design technology We...
...This prompted the government, initially in the 2016 Education White Paper and then in the 2017 Conservative Party manifesto, to commit to "create a single jobs portal for schools to...
...the application, in the interview or on the job. So we tested how we signpost users to ways in which they can get support. We learned that users can find...
...empathy lab to test their service in August 2024. To make the most of the day in the lab the team took steps to prepare. 1. Read up on the...
...is not only effective but also efficient as it eliminates the need to export designs to another tool. Everything stays within Figma, allowing you to add comments and insights directly...
...use. How we designed the standard When the International Organization for Standardization (ISO) published the Plain Language standard, content designers in DfE mapped out how we work to meet it...
...at supporting them to achieve their goals. Here are some of the services we run and things we do in our teams. Our Get into Teaching Service inspires and supports...
...people in schools. The research told us that we should not underestimate the size of the challenge to get school staff to stop using one process and switch to another....
...want to share my experience of getting feedback in case it helps others who may struggle when applying for roles in the Civil Service. Get feedback from people in other...
...is for users to find information within a structure. This meant we could track the journey users took to find pieces of information. This was combined with remote interviews, and...
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