A zoomed out screen shot of service lines to show complexity In 2013 the Ministry of Justice mapped the Civil claims service to get a view of how users experienced...
...reminders. Dig deeper into the data Google will give you top-line results, but if you pull the raw data into Excel or Sheets you can really start to get to...
...work for them. How the partnerships grew LAs interested in working with us and being part of our discovery could apply to join. We teamed up with Salford and Tower...
...hunt is a challenge to find a series of facts and figures online. But the challenges must be done while using assistive technology. It’s an insight into to the everyday...
...session to focus on the work each person in our team had done, we decided to show how we collectively solved the challenges around: user research service design technology We...
...people in schools. The research told us that we should not underestimate the size of the challenge to get school staff to stop using one process and switch to another....
...want to share my experience of getting feedback in case it helps others who may struggle when applying for roles in the Civil Service. Get feedback from people in other...
...is for users to find information within a structure. This meant we could track the journey users took to find pieces of information. This was combined with remote interviews, and...
...It's not. Bill Sharpe, in 'Patterning of Hope', says, ‘We suffer from an attempt to know our way into a future instead of live our way’. Transformation is about each...
...to further experiments around how to increase conversion in this part of the journey. Our Principal Technical Architect led on improving how we track people as they interact with our...
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