...session to focus on the work each person in our team had done, we decided to show how we collectively solved the challenges around: user research service design technology We...
...work for them. How the partnerships grew LAs interested in working with us and being part of our discovery could apply to join. We teamed up with Salford and Tower...
...It's not. Bill Sharpe, in 'Patterning of Hope', says, ‘We suffer from an attempt to know our way into a future instead of live our way’. Transformation is about each...
...is for users to find information within a structure. This meant we could track the journey users took to find pieces of information. This was combined with remote interviews, and...
...people in schools. The research told us that we should not underestimate the size of the challenge to get school staff to stop using one process and switch to another....
...want to share my experience of getting feedback in case it helps others who may struggle when applying for roles in the Civil Service. Get feedback from people in other...
...to further experiments around how to increase conversion in this part of the journey. Our Principal Technical Architect led on improving how we track people as they interact with our...
...a chance to look at cybersecurity in a different and more interactive way. Anyone who has done an escape room before will know exactly what to expect. As you walk...
...the vital things listed above we need to change how we organise ourselves to inspire our people to do – and deliver – brilliant things. Increasingly we'll work in long-lived,...
...Now we’re in the process of organising these into ‘service lines’ around the needs of our identified user groups, to understand where collections of services come together to meet the...
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