Introducing the User Centred Design Lab
My name is Kate and I head up the ‘User Centred Design Lab’, a new team based in the South East and South London region at the Department for Education...
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Mitigating sample bias in children's social care
...‘population’. When we conduct user research, we need to find research participants. These are called the ‘sample.’ In qualitative, agile user research we don’t research with statistically representative samples. However,...
Making a game to understand post-16 choice behaviour
...we discussed our research questions and ways we could run our user research sessions. We knew we were going to run group sessions with 14-18 years old. We knew it...
The benefits of being a volunteer service assessor
Posted by:
Jessie Ferguson, senior user researcher at the Standards and Testing Agency, Posted on:
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Categories:
Service design
As a senior user researcher it's my role to help our teams understand who'll use the services we're developing. This involves visiting schools, and planning and conducting research in the...
How service ownership works in DfE
Posted by:
Rachel Hope, the Deputy Director of teacher services and teachers portfolio, Posted on:
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Categories:
Agile, Service design, User-centred design
...more comfortable working in the upper half of the circle (which includes service design, operational comms and user support). The big change here is that the service owner is responsible...
Innovative Approaches to User Research Recruitment Challenges
Posted by:
Vulnerable Children and Families User Research Team, Posted on:
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Categories:
Careers, professions, recruitment, research operations, user research
User researchers help teams understand the people who will be using Government services. We investigate who the users of a service are, what their experiences have been and what they...
Work experience in the Department for Education
...research writing user needs user-designed research skills We were then able to translate these into our designs for the Find and Connect website. Having the trust and dedication to create...
How product managers in DfE support each other
Posted by:
Isabelle Andrews, product manager, Posted on:
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Categories:
Agile, Careers, Community of Practice, product management
...tell how to coach new product managers Develop and learn through product crits and peer reviews Recently we’ve used a couple of meetups for product critiques (or ‘crits’). This is...
Testing 'Apply' - the new application service for aspiring teachers
Posted by:
Sarah Fisher, Policy Designer, Posted on:
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Categories:
Service design, User-centred design
...an entire service to all its users at once. All the while, we’ll continue testing, talking to people, iterating regularly and making sure we build a user-centred service. Watch this...
Using evidence to build a roadmap, plus a 10-step guide
Posted by:
Jen Staves, Head of Content Design, Posted on:
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Categories:
Community of Practice, Content design
...and there is work to do at leadership level to improve this. Within the user-centred design family (content design, service design, interaction design and user research), content designers feel least...
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