...is to figure out how best to deliver a new or changing policy through a service so it’s useful and has value for citizens. Sometimes our job is about picking...
At the Department for Education (DfE), all designers working on service teams are required to work ‘in the open’. One way we do this is by sharing our design thinking...
...with gatekeepers to align with their procedures Explain to gatekeepers what’s in it for the people you’re trying to reach Consider what’s in it for the gatekeepers and plan to...
As the number of DfE services grow, so does the need for clear DfE specific guidance for our service teams to help them build great public services. To meet this...
...children, their parents, the teachers and the school staff supporting them. This was a huge challenge for the DfE and especially for the user researchers. The work had to be...
...and how we would work together. There were differences between how LAs worked and how we did. Each LA has its own way of working, its own level of formality....
...is to provide enhanced induction support for people entering the social work profession. One of the populations we researched with were newly qualified social workers. We were particularly interested in...
...help adults and children reach their full potential we design and deliver brilliant services for them. Many of our users have an ongoing relationship with DfE that can last for...
...choose between A levels, apprenticeships or T levels (a new technical study programme that will be available from September 2020). These choices are complex and everyone has an experience -...
...able to access the internet or who choose not to be online for personal or religious reasons. This helped us understand their needs and make improvements to our service. For...
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