We’re creating a DfE Service Manual
As the number of DfE services grow, so does the need for clear DfE specific guidance for our service teams to help them build great public services. To meet this...
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What we're doing to support Black colleagues and address racism
...through which Black people can successfully apply for positions in DfE Digital. These initiatives are just a start. Collectively we still have a lot to learn about how best to...
Working Collaboratively Across Professions
Posted by:
Laura Croft, Posted on:
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Categories:
Careers, Community of Practice, multidisciplinary teams, professions, research operations, strategy, technology, user research
Working in a multi-disciplinary team is important to deliver great services. Equally, it is important to make time for community. There are lots of ways we work in collaboration with...
How we brought our user-centred design professions closer together
Posted by:
Jen Staves, Head of Content Design, Posted on:
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Categories:
Content design, User-centred design
Caption: The User Centred Design community meet-ups are run by a cross-profession working group that changes each quarter. Sometimes we can take it for granted that professionals in the same...
We're hiring a Director of Technology
Posted by:
Emma Stace, Chief digital technology officer, Posted on:
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Categories:
recruitment, software and services, technology
...forward. This role is for someone who can work really well with financial, commercial and business colleagues to solve the root causes of problems such as short-term funding and lack...
Why we’re stopping the head of digital role 1 year on
Posted by:
James Reeve, Head of Digital, Posted on:
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Categories:
Community of Practice, professions, Schools
...schools or skills. We'll aim to solve specific problems and journeys for users as well as doing what works for the department and the taxpayer. And most importantly, we know...
Innovative Approaches to User Research Recruitment Challenges
Posted by:
Vulnerable Children and Families User Research Team, Posted on:
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Categories:
Careers, professions, recruitment, research operations, user research
...able to access the internet or who choose not to be online for personal or religious reasons. This helped us understand their needs and make improvements to our service. For...
Mental health and the value of networks
...network is a safe forum for colleagues with fertility issues to connect with each other, share experiences and useful resources, and to ask questions. Crucially we promote awareness of fertility...
Breaking down the language barrier
Posted by:
Courtney Brightwell, head of insight and service design, Posted on:
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Categories:
Agile, design
...the saying goes - it’s not dumbing down, it’s opening up. I think this is so important for developing an organisation’s potential for user-centred design. Follow Courtney and DfE Digital...
How to name a service
Deciding on a name for a new service can be tricky, especially in government. We’re not brand-driven or focused on marketing. We need to think about the words that users...
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