Cross-government

Creating 3 principles of informed consent for user research

Posted by: , Posted on: - Categories: Accessibility, Collaboration, Community of Practice, Cross-government, digital inclusion, neurodiversity, user research, User-centred design

Informed consent is a process where an individual makes a choice whether to take part in research. They make this choice after a user researcher gives them information about what the research is about. Informed consent involves both communicating what …

How we’re providing real-time accessibility statements and issue management

Posted by: , , and , Posted on: - Categories: Accessibility, Cross-government, design

In late 2023, the Department for Education (DfE) DesignOps team noticed a recurring problem across the services DfE provided to users. Many of our digital services did not have accessibility statements, or had out-of-date, or incorrect statements. This issue made …

Making the service assessment process easier and more consistent

Posted by: , , and , Posted on: - Categories: Assurance, Collaboration, Cross-government, service assessments, Service standard, user research, User-centred design

For the last 18 months, we’ve been investigating and implementing initiatives for how we check and improve our digital services against standards, specifically, the Government Service Standard. Our research findings show that the way we assess these services in DfE …