Making the service assessment process easier and more consistent
Posted by:
Kerry Lyons, Andy Jones, Jake Lloyd and Mike Dunn, Posted on:
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Categories:
Assurance, Collaboration, Cross-government, service assessments, Service standard, user research, User-centred design
For the last 18 months, we’ve been investigating and implementing initiatives for how we check and improve our digital services against standards, specifically, the Government Service Standard. Our research findings show that the way we assess these services in DfE …
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