What we learned on the schools discovery
...Now we’re in the process of organising these into ‘service lines’ around the needs of our identified user groups, to understand where collections of services come together to meet the...
Progressing through alpha: putting user needs first
...user needs To make sure we build services that are simple and intuitive, we have done a lot of user research. We have identified a number of user needs and...
Service mapping the Department for Education
...this, we could then re-categorise them into ‘service lines’. Service lines are a way of grouping services around user needs. Service lines are a powerful transformation tool because they help...
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