...experiences and frustrations of an assistive technology user. I was introduced to the format by Catrina Imray and Andy McNicoll at Social Security Scotland. Credit goes to Home Office Digital’s...
...at all levels on equality, diversity and inclusion. Fair treatment ambassadors Trained volunteers promote and foster a working environment in which everyone is treated fairly and equally. Several ways to...
...Together, we set up a multidisciplinary team of experts covering these areas of expertise: user research and user-centred design service design product management DfE’s Higher Education policy We knew work...
...2:37 what exactly is our user centred design lab, and who’s involved? 12:20 what is service ownership and why is it a good thing? 13:33 the personal and professional impact...
...guests: describe what they do in digital and technology multidisciplinary teams and how their roles relate and overlap. Keisha a Senior User Researcher goes first. Then Courtney an Associate Product...
...find stories about what we’ve done, our approach and our culture. We explain how we put the user at the heart of everything we do. And we showcase evidence-based work...
...School Services in Manchester. Last summer, we knew we’d be returning to offices in autumn. We could have chosen to wait and see how coming back into the office panned...
...9 principles Understand all users, their needs, behaviours and pain points Design accessibly from the start Follow Gestalt laws Reduce cognitive load (how much users have to think) Support and...
...If you’re short on time, fast forward to: 1:30 introduction to Clara and the equity graphic 2:57 the move from diversity and inclusion, to equity 4:55 what user centred design...
...me cry.” Black people in the UK are overwhelmed with the news of Black people’s deaths and the resulting protests. They are mentally drained by having to absorb the news...
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