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Kerry Lyons

Introducing the DfE Plain Language standard 

In digital, data, and technology in DfE, we’ve published a Plain Language standard.  The Plain Language standard ensures that users can:  The standard incorporates our ways of working and best practise for user-centred design in government. It should not create …

Making the service assessment process easier and more consistent

For the last 18 months, we’ve been investigating and implementing initiatives for how we check and improve our digital services against standards, specifically, the Government Service Standard. Our research findings show that the way we assess these services in DfE …