Get to an answer

Posted by: , Posted on: - Categories: Content design, Service design, User-centred design

The Customer Experience and Design (CX&D) team have created a new pattern called 'Get to an answer'. It makes it easy for user-centred design teams in the Department for Education (DfE) to build content that guides users to relevant information by answering a short series of questions.   Where this started  The project started with Support for care leavers. What support a care leaver is entitled to …