Our Recruitment Challenges
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Parents and carers
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Family hubs, early help and social workers
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SEND teams
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Voluntary sector workers
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Nursery workers and childminders
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Local authorities and councils
Finding Alternate Ways to Recruit
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Recruitment panel: In our Social Work Workforce programme, we have started to build a recruitment panel. We formed a small team of civil servants to research alternative ways to reach the sector, including organisations and charities who have existing relationships with our hard-to-reach users. We have developed a GDPR process for managing data, ethical guidance and a recruitment survey. We are now planning to bring a role into the team to build on this work, and expand it to include all our users across VC&F.
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Partnering with other organisations to run challenging research: Recently we partnered with Local Authority Special Educational Needs Parent and Carer forums to help us reach parents and carers. We wanted to talk about their experiences of filling in Education and Health Care Plan applications which can be very a stressful process. Our approach helped us to find participants who were ready and comfortable to talk about their experiences. They were also supported by us and their local parent carer forum. This balanced our need to carry out our research and our responsibilities to participants.
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Pop-up interviews: As part of our family hubs research we spoke to lots of families, carers and young people but found it hard to reach people with low digital access. We wanted to speak to people that visit family hub locations but do not use their online services. Working with our local authority partners, we visited their family hubs for short pop-up interviews, and longer in-depth research. As a result, we spoke to families who are not able to access the internet or who choose not to be online for personal or religious reasons. This helped us understand their needs and make improvements to our service. For example, we learned how to promote the service offline, using face-face support groups or newsletters. This means more families are now aware of the help that is on offer to them.
The Impact
As a team we’re always keen to share our approaches to recruitment and to hear about other ways of tackling this challenge. If you and your team have other approaches, we’d love to hear from you.
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