...shaping our teams, our processes, and our strategy to be responsive to our users' needs. If we need to prioritise something new and unexpected, we'll need ready-formed teams to pivot...
...explain clearly what the service actually did. So we needed a new and meaningful name that was self explanatory for new and experienced delivery officers managing academy transfers. User research...
As of February 2020, 77 providers and 195 candidates have signed up to the Department for Education (DfE)’s new, live digital service, ‘Apply for teacher training’. There are currently 72...
...service that the User Centred Design Lab is rolling out in the coming weeks. A new service to help teams change how they work It’s an internal service aimed at...
...DfE with digital delivery, with user research, with modern ways of working, with new ways of handling, storing and accessing data. We’re changing how the department does things, to be...
...as understanding user needs, iterating and working in the open. At DfE, service designers and user researchers are often embedded within policy teams. These digital professionals work side by side...
...research showed that further education providers felt that their strong link with the community and businesses were distinctive factors. Meeting our users When doing user research sometimes the temptation -...
...and creativity. Finding out what our users outside our organisation think Soon we’ll be running user research sessions with people in Black, Asian and minority ethnic communities (with little or...
...is what users recognise, rather than plain, simple wording. This is why we acknowledge that if there is a business, or user need, we always focus on writing clear content,...
...what stage. What the user research showed us Policy and digital people worked closely together to watch user research with all 3 of our user groups, which are: candidates (people...
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