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...the assessment process and our simplified user journey helps people navigate this more easily. High level journey flow for users through the service assessment service Who will use this service...
...exercises and managing contracts introducing new qualifications reforming children’s social care setting up new regulators and arm’s length bodies building and running new digital services As part of this work,...
...clearer picture of what works and what does not. The best research happens directly with users Most of our team are new to agile ways of working and user-centred design....
...sheet (.pdf) or save this page for the future. Desk research without an existing service Existing UR About users of DfE services for schools user insights library #user_research Slack...
...team audits our services against other types of users such as: keyboard only - users who have a motor impairment preventing the use of a mouse voice activation - users...
...in the best format for the user. So we end up wasting time checking and re-doing our work. This is where Codespaces comes in. Codespaces - a content designer’s best...
...the designs evolve, it’s easy to lose track of the rationale behind the choices we make. This lack of documentation often leads to confusion, misalignment, challenges in onboarding new team...
...a research operations team. The impact of coronavirus on user research As lockdown began we acted fast. We knew our user research would inform the department’s response to coronavirus. We...
...when we’re designing and operating digital services where user-centred design is the norm. All of us need to be involved. A shared understanding of 'being user-centred' But 'being user-centred' is...
...We work with user researchers to help process and analyse research, which informs user stories. These are informal descriptions of features from the perspective of an end user, such as...
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